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951 562 111This legal text provides details on how we collect and process your personal data through the use of our website http://www.palomablancahotel.com, including any information you may provide through the website when you contract a service, subscribe to our newsletter, or submit your details via the designated form.
By providing us with your data, you are informed that our services are not available to individuals who are legally unable to provide consent. Therefore, by submitting the forms, you guarantee that you have the legal capacity to grant such consent.
Below, we inform you about the data protection policy of: Explotaciones Alcotán, S.L.
Controller contact details:
Explotaciones Alcotán, S.L., with Tax Identification Number (CIF) B29091659, registered office at Urb. Cortijo Blanco, 29670 Marbella, Málaga, Spain, telephone 951 562 111, email info@palomablancahotel.com.
Registered with the Commercial Registry of Málaga, Folio 199, Book 169, Volume 1256, Page MA-7164.
Explotaciones Alcotán, S.L. is the controller of your personal data (hereinafter “we” or “our”).
The General Data Protection Regulation (GDPR) defines personal data as any information relating to an identified or identifiable natural person, meaning any information capable of identifying an individual. This does not include anonymous or aggregated data.
Personal data that may be collected directly from the data subject will be processed confidentially and incorporated into the relevant processing activities owned by Explotaciones Alcotán, S.L.
Through our website, we may process the following types of personal data:
Identity data: first name and last name
Contact data: email address and telephone number
Financial data: bank or card details
Marketing and communications data: preferences for receiving marketing communications and preferred communication channel
We do not collect any special categories of personal data (data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, genetic or biometric data).
Where we are legally required to collect personal data or under the terms of a contract between us and you, and you fail to provide such data, we may not be able to perform the contract or provide the service. In such cases, you must notify us in advance.
We collect personal data through the following means:
Through forms on our website, via email, telephone, or postal mail when you:
Request information about our services
Contract our services
Subscribe to any of our services or publications
To ensure the quality of our portal, we reserve the right to reject any registration request or suspend or cancel a previously accepted registration if it does not meet legal or regulatory requirements. Where possible, we will explain the reasons for such decisions, although we cannot guarantee this in all cases.
We may automatically collect technical data about your equipment, browsing actions, and usage patterns. This data is collected through cookies or similar technologies. For further information, please consult our Cookies Policy (link).
Google: analytics or search data. Data processing may take place outside the European Union.
We generally use your personal data for the following purposes:
To formalize a contract between Explotaciones Alcotán, S.L. and you
Where you have provided your consent
Where necessary to comply with a legal or regulatory obligation
Where necessary for our legitimate interests or those of a third party
You may withdraw your consent at any time by emailing info@palomablancahotel.com or by consulting the section on exercising your rights below.
Below is a summary of how we use your personal data, the type of data processed, and the legal basis for such processing. We may process certain personal data on additional legal grounds; if you require further details, please contact us at info@palomablancahotel.com.
Purpose: Management of contacts and information requests received via the website
Data: First name, last name, email
Legal basis:
Consent of the data subject (Art. 6.1.a GDPR)
Pre-contractual measures (Art. 6.1.b GDPR)
Legitimate interests of the controller (Art. 6.1.f GDPR)
Purpose: Management of data provided for sending information about our services and promotions
Data: Email
Legal basis:
Consent of the data subject (Art. 6.1.a GDPR)
Pre-contractual measures (Art. 6.1.b GDPR)
Legitimate interests of the controller (Art. 6.1.f GDPR)
Purpose: Reservation management
Data: First name, last name, email, telephone number, card details
Legal basis:
Consent of the data subject (Art. 6.1.a GDPR)
Compliance with a legal obligation (Art. 6.1.c GDPR)
Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR)
Legitimate interests of the controller (Art. 6.1.f GDPR)
You will only receive commercial communications if:
You requested information or contracted a product or service with us
You provided your data and expressly accepted the relevant checkbox
You have not expressed your wish to stop receiving such communications
We will always obtain your express consent before sending communications. You may request to stop receiving them at any time by emailing info@palomablancahotel.com.
If you opt out of receiving communications, your personal data will still be retained as a result of any contractual relationship, in order to comply with legal obligations.
We will only use your data for the purposes for which it was collected, unless we reasonably consider that it must be used for another compatible purpose and inform you accordingly.
Your data will be retained for as long as necessary to fulfill the purpose for which it was collected and to determine any potential liabilities arising from such purpose and data processing, in accordance with applicable legislation.
Email or form subscriber data will be retained from the time of subscription until the user unsubscribes.
Explotaciones Alcotán, S.L. does not authorize minors under the age of 14 to provide their personal data through the means available on this website. By submitting personal data, users formally declare that they are over 14 years of age. Explotaciones Alcotán, S.L. is exempt from liability for failure to comply with this requirement.
If your child under the established age limit has provided personal data, please contact us to exercise the applicable rights.
Where services are specifically intended for minors under 14, appropriate mechanisms will be implemented to obtain parental or legal guardian consent.
Users may contact Explotaciones Alcotán, S.L. by postal mail or email at info@palomablancahotel.com, enclosing a copy of their ID or equivalent document, to exercise the following rights:
Access to personal data
Rectification or erasure (“right to be forgotten”)
Restriction of processing
Objection to processing
Data portability
Users may use the forms provided by the Spanish Data Protection Agency (AEPD) to exercise these rights.
You may lodge a complaint with the AEPD if you believe that your data is being processed incorrectly.
We may request additional information to verify your identity. This is a security measure to prevent unauthorized disclosure. Requests will be addressed within one month, although complex requests may take longer, in which case you will be informed.
We may require third parties to assist in providing our services, who will process data solely for contracted purposes and in compliance with GDPR, including:
IT and systems administration service providers
Professional advisors such as lawyers, auditors, and insurers
You may request a list of these service providers by emailing info@palomablancahotel.com.
We have implemented appropriate security measures to prevent accidental loss, unauthorized access, alteration, or disclosure of your personal data. Access is limited to personnel with a legitimate business need and subject to confidentiality obligations.
We have procedures in place to address suspected personal data breaches and will notify you and the relevant supervisory authority where legally required, in accordance with Articles 33 and 34 of the GDPR.
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Bookings
951 562 111